Privacy policy

Privacy Policy

Last updated: 30 July 2026

Furnishables ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.furnishables.co.uk or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide

When you place an order, contact us or sign up for marketing (where applicable), we may collect:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Payment details (payments are processed securely by our payment providers and we do not store your full payment card details)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device type

  • Time zone

  • Pages visited

  • Referring website or search terms

  • Website usage data

  • Cookies and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery of your purchases.

  • Process payments.

  • Send order confirmations and updates.

  • Respond to your enquiries.

  • Prevent fraud and improve website security.

  • Improve our website, products and customer experience.

  • Measure the effectiveness of our advertising and marketing.

  • Send marketing communications where you have chosen to receive them or where permitted by law.

Our Legal Basis for Processing

Under UK data protection law, we process your personal information because:

  • It is necessary to fulfil our contract with you when you place an order.

  • We have a legitimate interest in operating, securing and improving our business and website.

  • We are legally required to retain certain information for accounting, tax or legal purposes.

  • You have given your consent where required, such as for certain marketing communications or optional cookies.

Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include:

  • Shopify, which powers our online store.

  • Payment providers, who securely process your payment.

  • Delivery and courier companies to fulfil your order.

  • Analytics providers, such as Google Analytics, to help us understand how our website is used.

  • Professional advisers or legal authorities where required by law.

These providers only receive the information necessary to perform their services.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help us improve our services.

You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how our website functions.

Marketing

Where you have chosen to receive marketing communications, you may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy or to comply with legal, accounting and tax obligations.

Your Rights

If you are in the United Kingdom, you have rights under the UK General Data Protection Regulation (UK GDPR), including the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where applicable.

  • Request restriction of processing.

  • Object to certain processing.

  • Request transfer of your data where applicable.

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

If you are unhappy with how we handle your personal information, you also have the right to complain to the UK Information Commissioner's Office (ICO).

International Transfers

Some of the third-party services we use may process your information outside the United Kingdom. Where this happens, appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

Security

We take reasonable technical and organisational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or our services. The latest version will always be published on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: info@furnishables.co.uk