Returns Policy

Returns

We hope you love your purchase. If you change your mind, you may return eligible items within 28 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in the same condition you received it.

• Be returned, where possible, in its original packaging.

• Be accompanied by proof of purchase.

Unfortunately, we cannot accept returns for personalised or customised items (including Pet Name Stickers and other customised stickers), unless they are faulty, damaged or not as described.

This returns policy applies to change-of-mind returns and does not affect your statutory rights. If an item is faulty, damaged or not as described, you may have additional rights under UK consumer law.

Refunds

Once we receive and inspect your returned item, we will email you to confirm that we have received it and let you know whether your refund has been approved.

If approved, your refund will be processed to your original method of payment as soon as possible. Please note that it may take a few working days for your bank or card provider to process the refund.

Late or Missing Refunds

If you have not received your refund, please first check your bank account and contact your bank or card provider, as refunds can take a few working days to appear.

If you have done this and still have not received your refund, please contact us at info@furnishables.co.uk.

Sale Items

Sale items are not eligible for a refund unless they are faulty, damaged or not as described.

Exchanges

We only replace items if they are defective or damaged.

If you believe your item is faulty or was damaged in transit, please contact us at info@furnishables.co.uk. We will provide the return instructions and, where appropriate, arrange an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your returned item once it has been received and approved.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, any refund will be issued to the original purchaser.

Return Shipping

Please contact us before returning any item so we can provide the correct return address and instructions.

Unless the item is faulty or has been supplied in error, you will be responsible for the cost of returning your item. Original shipping charges are non-refundable.

If you are returning an item worth more than £75, we recommend using a tracked delivery service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.